Cancellation Policy and Procedure

Training Cancellation

If cancellation is necessary, we require that you cancel at least 14 days in advance.

How to Cancel Your Training

If you need to cancel your training, please email us at info@supportingfamiliesbuildingresilience.com or call us at 07557106393 – If necessary, you may leave a detailed voicemail message. We will return your call as soon as possible.

Short notice Cancellations

Tracey Hicks Training Centre reserve the right to claim full or partial reimbursement for courses cancelled at short notice by clients. Short notice is deemed to be up to 14 days prior to course booking/delivery date.

Whilst we always try to find replacement bookings for the cancelled dates, in order not to charge the full cancellation fee, this is not always possible depending on the time span. Please see table below for a breakdown of cancellation rates below.

Notice prior to course delivery Cancellation fee.

14 days 25% of the course fee

7-13 days 50% of the course fee

Less than 7 days 100% of the course fee